Shipping policy

Where We Ship

We ship to all 48 contiguous U.S. states.

At this time, we're unable to deliver to:

  • Alaska & Hawaii

  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

  • P.O. Boxes, APO/FPO/DPO military addresses

  • International addresses outside the United States

When Your Order Ships

We know you're excited to get your order, so we work fast:

  • Orders placed before 2:00 PM EST, Monday through Friday, are processed and shipped the same day.

  • Orders placed after 2:00 PM EST, on weekends, or on federal holidays will ship the next business day.

  • Most orders are processed within 1 business day.

Shipping Options & Delivery Times

Standard Shipping

  • Estimated Delivery: 3–7 business days

  • Cost: FREE on all orders

Expedited Shipping

  • Estimated Delivery: 2–3 business days

  • Cost: Calculated at checkout

Delivery estimates begin once your order leaves our warehouse. Transit times may vary due to carrier delays, weather, or other circumstances beyond our control.

Shipping Carriers

Orders are fulfilled via trusted U.S. carriers, including USPS, UPS, and FedEx. The specific carrier is selected based on your location and package size to ensure the fastest delivery.

Free Shipping

All orders enjoy free standard shipping to the contiguous United States — no minimum purchase required, no promo code needed. The discount applies automatically at checkout.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. You can also check your order status anytime by visiting the Track Your Order page on our site: labhouselab.com.

What If My Package Is Late?

We get it — waiting is the hardest part. If your order hasn't arrived within the estimated delivery window:

  1. Check your tracking information for the latest status.

  2. Look around your delivery area — packages are sometimes left in less obvious spots.

  3. Contact your local carrier with the tracking number.

  4. If you still can't locate your package, reach out to us and we'll help right away.

Contact us:

  • Phone: +852 2333 6568

  • Email: Labhouseservice@163.com

Damaged or Missing Packages

  • Damaged on arrival: Take a photo of the damaged package and items, and contact us within 48 hours of delivery. We'll send a replacement or issue a refund — your choice.

  • Marked delivered but not received: Contact us within 48 hours. We'll work with the carrier to locate your package or send a replacement.

Incorrect Shipping Address?

Please double-check your address before completing your order. If you spot a mistake after placing your order, contact us immediately — we'll do our best to update it before your package ships. Unfortunately, we can't be held responsible for orders delivered to an incorrect address provided at checkout.

Order Cancellations & Modifications

Need to make a change? Contact us as soon as possible. Once an order has been processed and shipped, it can no longer be modified or canceled through our store. You may return the item once it arrives under our 30-day return policy.